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      Refund & Return Policy

      We want you to love every Ryan Smirl purchase—and if you’re not completely satisfied, we’re here to help. Please review the details below to understand our return and refund guidelines:

      1. Eligibility Period for Returns

      You may initiate a return within 30 days of your order’s delivery date. Returns requested after this window cannot be processed or refunded.

      2. Return Requirements

      To qualify for a return, items must meet the following criteria:
      • Unworn, unwashed, and in their original condition (no signs of use, damage, or alteration)
      • All original tags, labels, and packaging intact (if applicable)
      Certain items are non-returnable for hygiene or final sale reasons, including products marked "Final Sale" or "Non-Returnable" on the product page. These exclusions will be clearly indicated before purchase.

      3. Exchanges

      We do not offer direct exchanges for size, color, or style at this time. If you wish to receive a different item, please:
      1. Place a new order for the desired product
      2. Initiate a return for your original purchase (following the guidelines below)
      In cases of defective, damaged, or incorrect items (e.g., wrong size/style shipped), we may offer a replacement or full refund at our sole discretion.

      4. Return Shipping Costs

      • Our Error (Defective/Wrong Item): We will cover return shipping costs or provide a prepaid return label (where available) if the return is due to a product defect, damage, or our shipping error.
      • Change of Mind: For returns requested due to personal preference (e.g., wrong size ordered, no longer needed), the customer is responsible for all return shipping fees. Original shipping charges are non-refundable unless the return results from our error.

      5. How to Start a Return

      Before sending any items back, please follow these steps:
      1. Contact our support team at [email protected] with:
        • Your order number
        • Reason for the return
        • Clear photos of defective/damaged items (if applicable)
      2. Wait for our team to confirm your return eligibility and provide detailed return instructions (including where to send the item).
      Do not ship items back without prior approval—unauthorized returns may be refused or delayed.

      6. Refund Processing

      Once we receive and inspect your returned item:
      • We will send you an email notification to confirm whether your refund is approved.
      • Approved refunds will be credited to your original payment method within 5–10 business days.
      • Please note: Your bank or card issuer may require additional time (1–3 business days) to post the refund to your account.

      7. Late or Missing Refunds

      If you haven’t received your refund within the stated timeframe:
      1. First, check with your bank or card issuer (refunds may take time to process on their end).
      2. If the refund still hasn’t posted, contact us at [email protected] with your order number and refund confirmation details—we’ll investigate promptly.

      8. Canadian Orders: Duties & Taxes

      For orders shipped to Canada:
      • Import duties, GST/HST, brokerage fees, and other customs charges collected by the Canada Border Services Agency (CBSA) or the delivery carrier are non-refundable by Ryan Smirl.
      • Refunds will only cover the product’s purchase price (and original shipping fees, if required by law and the return is due to our error). Customs-related fees are not included in refunds, as they are retained by the respective authorities or carrier.
      If you have questions about returns, refunds, or eligibility, please reach out to our support team—we’re happy to assist!